DOWNLOAD HELP

How do I access my files?

All SoftPinkStudio products are digital downloads. No physical item will be shipped.

After completing your purchase, your download link will be available through the order confirmation page. You'll also receive an email with a link to access your files.

How do I download my files?

1. Open your order confirmation email.

2. Click the download link.

3. Download the files to your computer.

4. If your download is a ZIP file, extract it before opening the model files.

5. Import the STL or other provided files into your preferred 3D printing slicer or software.

What is a ZIP file?

A ZIP file is a compressed folder containing your downloads.

On Windows, right-click the downloaded ZIP file and select Extract All. On Mac, double-click the ZIP file to extract its contents.

I can't find my download email. What should I do?

First, check your spam, junk and promotions folders. Make sure you're checking the same email address you used at checkout.

If you still can't find your download link, contact me with your order number and I'll help you.

My files won't open. What should I do?

STL files are designed to be opened in 3D printing slicer software or compatible 3D modeling applications, rather than regular image viewers.

If you're having trouble accessing your files, contact me and include your order number and a description of the issue.

Need more help?

If you have any questions or run into problems with your download, feel free to get in touch. I'll be happy to help!